Trust & safety

Trust comes from clear records before, during, and after a facility booking.

EquiShare does not certify facilities, insure a booking, or guarantee that riding is risk-free. V1 is built to make the supplier, resource, rules, hazards, cancellation terms, booking conditions, and support path visible before a rider commits.

Supplier and resource clarity
The facility page, checkout, confirmation, receipt, and support record show who supplies the booking and what resource is being booked.
Rules and hazards before checkout
Hosts provide booking rules, hazard notes, arrival instructions, cancellation terms, and resource details before payment can continue.
Records after something changes
Closures, cancellations, refund review, incidents, evidence access, and support cases stay attached to auditable booking records.

How V1 uses the records

What riders should be able to check before they book

The resource: arena, yards, track, club grounds, parking, wash bay, or room, with any host-supplied feature notes.
The supplier: the host or facility name responsible for the listed booking, shown again on the receipt and support record.
The booking conditions: rules, hazards, cancellation terms, H&S waiver, and host hazard acknowledgement before checkout continues.
The state of the booking: request, hold, confirmation, payment, receipt, cancellation, refund review, closure, or incident hold.

Find facilities

Host records

What hosts should keep current

Resource availability, pricing, booking mode, and any areas that are not included in the hire.
Rules for helmets, supervision, dogs, manure, float parking, gates, yards, footing, and arrival.
Hazards a rider should know before travel, including traffic, weather, surface conditions, plant, slopes, water, stock, or shared-use areas.
Closure notices when weather, maintenance, incident review, or unsafe footing affects a resource.

Host your facility

Privacy and minor riders

Only collect what the booking needs

Rider emergency contacts, horse profile details, guardian consent, support cases, incident reports, and evidence records can contain personal information. EquiShare keeps those records purpose-led: booking, emergency response, support, refund review, privacy request, or legal hold. Minor-related records are treated as restricted and are not exposed as public listing content.

Legal and privacy notes Contact support

Source basis reviewed 25 Apr 2026

WorkSafe NZ: overlapping duties

Used for the V1 principle that hosts, operators, and other businesses may need clear coordination where duties overlap.

WorkSafe quick guide

MPI: Code of Welfare for Horses and Donkeys

Used for horse-profile and facility-use context: competent handling, prompt action for injury or illness, hoof care, and access to veterinary advice.

MPI code of welfare

Privacy Commissioner: Privacy Act 2020 principles

Used for the V1 principle that personal information should be collected for a purpose, kept secure, and available for access or correction requests.

Privacy principles